Driving efficiency and user experience in a busy chain of coffee and juice bars.
Juice Jar is a chain of local coffee and juice bars with branches across the UK with plans to open several more in the coming months. With a growing and frequently change staff team a challenge across their branches was managing the multiple sources orders were coming from: phone, in-store, Deliveroo, Uber Eats etc and ensuring staff were adequately trained to manage them all.
We worked with the team to build an internal system that would consolidate the orders into one dashboard to allow the staff in store to manage orders and the kitchen staff to process efficiently. With plans to scale quickly the business new the ordering process had to be manageable to allow staff to train quickly and provide a consistency of service across stores and customers regardless of their method of ordering. A great example of a business using technology to facilitate growth and manage growing pains, exactly the type of project and team with love partnering with.