Our Myth Support Packages Explained
We are proud that our existing clients have been clients for a long time. We like to think it’s because of our charisma but whatever the reason we’re glad they stick around.
Once a project is complete several clients opt to avail of ongoing technical support from our team. We have a few non obligatory SLA frameworks that clients can choose from to arrange ongoing support. Or they we can agree a custom option that meets their exact requirements.
Monthly SLA - Clients avail of an agreed number of hours each month which guarantees the team is on hand to support any issues that may arise. The number of hours varies from client to client based on the project. The hours are changeable and reports are provided to give an overview of usage and need. If there are too many hours they can be reduced or cancelled at any time. Monthly SLAs are offered at a favourable hourly rate.
Basic SLA - Support can be availed of on an ad hoc basis. If something on the site /platform breaks or is causing issues the client can lift the phone and we are on hand for advice and support.
Support tickets again can be issued either via the clients project manager or through the Myth Client Hub. Clients continue to have access to the Client Hub even post project completion.